Transforming tenant communication with Hejmo - shaping the digital building.

The rental market in Germany is a digital desert. Communication between tenants or property owners and property management still heavily relies on postal methods. Those fortunate enough may be able to communicate with their case managers via email, while others encounter common issues like long waiting times, dealing with the wrong personnel, or simply struggling with communication problems.

In response to these challenges, my former colleague and I have conceptualized a solution known as Hejmo, which aims to digitize and partially automate all tenant-related concerns and communication. By automating repetitive tasks for case managers, Hejmo allows them to focus on more crucial responsibilities, potentially leading to long-term cost savings.

Hejmo is a versatile application with both B2C and B2B front-ends. In the tenant app, users can conveniently manage a wide range of tasks, from obtaining a rental clearance certificate to updating their bank information. When maintenance or repair work is needed, tenants can create service requests directly within the app, sparing them the hassle of sending emails to the property manager. Based on the severity of the issue and estimated effort required, the system can even automatically assign a technician. This significantly reduces the workload on the property management side.

Hejmo is a private project that is continuously evolving. Our motivation to design this solution stemmed from the frustrations we personally experienced due to the limited digitization in the housing industry.